Support

Get Help With Our Products

Call us anytime if you have problems at 704-873-3731.

Instruction Sheets

Don’t spend a minute in confusion when you receive our products. Click on a link below to receive an easy to download PDF instruction sheet.

Frequently Asked Questions

No, we ship in pairs, always.

No. Sleigh beds are designed to use shorter length twin/full bed rails.

Yes. We use a ½ “bed lock,” which is standard in the industry. We find some exceptions. Call us if you are unsure.

No. Solid lumber will warp over time. Therefore, we use a heavy plywood core and apply a quality veneer over the core for finishing in four options: dark, light, medium, or unfinished.

Our center support is designed to fit all full to king sized beds as well as almost all existing bed rails.

The two-leg center support system does not fit a twin bed. Please use our adjustable single leg for a twin bed.

We gladly guarantee all products against defective materials and workmanship. We will replace any defective items within 90 days of order placement date. Minor paint scratches or blemishes may occur during shipment, and these incidents are not covered by our guarantee on defective products.

Please read carefully before selecting light, medium or dark finish for a wooden bed rail. We do not pay for return shipping when the wrong color is ordered.

If the correct item was shipped and it is in good condition, the customer will be required to pay the return shipping on any refund requests. There is also a 25% restocking fee that will be deducted from the refund after the product is received back in good condition. We are a small business and we thank you for your understanding.

A bed rail should last as long as you do or much longer.

Bed rails are typically only replaced when lost in a move, broken, or when an upgrade is desired.

Take a look at the bed rail that holds your mattress. The lip or ledge, if you will, that juts out from the frame to hold your metal or wooden slats is a slat bearer.

Center supports offer ultimate mattress support and replace the need for metal or wood slats that were common in the past. Today, your mattress sits on the slat bearer. The center supports connect to the bed rail.

Knowledge

Videos

Acme Metal Products Hospitality Product Road Show

Hotel Owner Jay Patel of Jam Hospitality Talks About Acme Bed Bases for Hotels and Motels

How to Set-Up a Bed Base in 15-Minutes or Less

Metal Furniture Parts Still Made in America